ĐÁNH GIÁ SỰ HÀI LÒNG CỦA CHA MẸ CÓ CON ĐIỀU TRỊ NỘI TRÚ TẠI KHOA TIÊU HÓA, BỆNH VIỆN NHI TRUNG ƯƠNG NĂM 2022

Abstract

A study conducted on 100 parents whose children were inpatients at the Department of Gastroenterology - National Children's Hospital from February 2022 to May 2022 with the aim of: to describe the satisfaction of parents with children receiving inpatient treatment. at the Department of Gastroenterology at the National Children's Hospital in 2022. The results show that: satisfaction rate in terms of waiting time is 77%; satisfaction rate on skills and attitudes of health workers is 85%; Satisfaction rate on facilities factors is 91%. Parents over 30 are more likely to be dissatisfied than parents under 30. Families with near-poor economic status are more likely to be dissatisfied than households with non-poor economic status. Families that had to borrow while in hospital were more likely to be dissatisfied than families that didn't have to borrow. Conclusion: The satisfaction rate of parents with children treated at the Department of Gastroenterology - National Children's Hospital is high, accounting for 82%.