TRỞ NGẠI TRONG GIAO TIẾP VỚI NGƯỜI BỆNH CỦA SINH VIÊN ĐIỀU DƯỠNG TRƯỜNG ĐẠI HỌC THĂNG LONG NĂM 2025

Abstract

Objective: Describe some communication obstacles encountered by nursing students when communicating with patients at Thang Long University in 2025. Subjects and research methods: Research design description, conducting over 122 nursing students from year 2 to 4 years of internship experience at the hospital. The data collected through the toolkit includes a self -filled questionnaire, evaluating three main psychological obstacles: awareness, emotion and behavior. The data is processed by SPSS 20.0 software, using frequency and proportional analysis. Results: Communication obstacles were identified across all three domains. Cognitive obstacles accounted for the highest proportion, with the most prominent difficulties being insufficient understanding of patients (62.3%) and difficulties initiating and maintaining conversations. Regarding emotional obstacles, students reported shyness (46.7%), lack of confidence (48.4%), and anxiety when communicating with seriously ill patients. In terms of behavioral obstacles, many students experienced difficulties communicating naturally (57.4%), expressing themselves clearly (55.8%), and handling communication situations flexibly (63.9%). Conclusion: Nursing students experienced communication obstacles across cognitive, emotional, and behavioral domains. These findings indicate that communication difficulties among nursing students are multidimensional and should be addressed comprehensively during clinical training.